Who We Support

Quetzal supports women aged 16 and above living in Leicester, Leicestershire, and Rutland. We’re there when those women need us the most, providing them with a safe place to explore the impacts of childhood sexual abuse on their lives and support them with identifying ways to build a better future.

In the last 15 years, Quetzal supported 1,875 women directly across Leicester, Leicestershire and Rutland, thanks to your help.

In 2019,  approximately 300 women reached out to Quetzal for support.

Click on the following pie charts to obtain further information on the women we’ve supported in 2019

The risk of self-harm and suicide are critical issues that Quetzal assess and monitor constantly during the counselling journey. The counselling sessions may trigger negative thoughts which may lead to harmful behaviours. Ultimately, Quetzal find that the longer the clients remains with Quetzal, their risk of self-harm and/or suicide reduce and they develop healthy coping mechanisms to deal with their trauma. For those who may find themselves in a position where they may attempt to hurt themselves or others, Quetzal offers 6 week crisis counselling.

Quetzal statement of commitment to disabled users

Quetzal is fully committed to the elimination of unlawful and unfair discrimination. This is central to the delivery of our services, and we will take all reasonable actions to remove barriers to working for, or with Quetzal or accessing our service.

This is applicable to all employees, agency staff, clients, customers, communities, suppliers and contractors, whether permanent or temporary and applies to all processes and procedures relating to the operation of our charity including purchasing, service delivery, training, development and employment.

Quetzal Inclusive Service Policy

It is important to us that every client experiences the same high level of service from us. We therefore will make every effort to accommodate all reasonable requests for assistance from clients seeking to access the services that we offer.

To assist us to do this effectively we would be grateful that whenever possible clients contact us in advance to discuss specific needs.

If you would like to enquire about accessibility or make a specific request please contact us: 0333 101 4280

Our Commitment to our clients

We aim to provide an accessible service that all our clients can use and benefit from in a manner that respects their dignity and independence and promotes equal opportunity and choice.

Our aim is to provide an inclusive environment and we will make all efforts to remove any physical, sensory and intellectual barriers to people when accessing our services.

We will:

  • Consider the unique needs of each client: We will do our best to accommodate any reasonable adjustment requests you may make.
  • Take action to make our premises, facilities and services accessible: We will carry out regular assessments to identify potential barriers for our clients and make all possible reasonable adjustments to remove or minimise any barriers identified. Where adjustments to our building are not possible, we will secure an alternative venue for the client’s counselling which is more suitable.
  • Strive to meet best practice standards for access and inclusion. Our approach will be informed by best practice guidance promoting accessibility.
  • Train our Staff: During induction, all staff will be made aware of this policy and our commitment to accommodating reasonable adjustment requests.
  • Welcome assistance dogs.
  • Carry out effective monitoring and review: We will regularly monitor and review progress in relation to our commitments. We will keep track of how requests for reasonable adjustments from employees and clients are managed.
  • Encourage feedback: We will actively engage with customers in order to identify areas that require change and encourage service improvement.

Please contact us directly if you require accessible parking or step free entry. Our building has accessibility limitations however we have processes in place to limit the impact of these.

Would you like to access our services?

Call Quetzal now  @ 0333 101 4280

or fill our Referral Form

Our lines are open 9am-5pm Monday to Friday