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As the Covid restrictions are lifted Quetzal will gradually deliver more face-to face sessions. We are excited to see everyone in person, however returning will need to be a measured and gradual process to protect our clients, volunteers and staff team.

For the time being many clients will still be offered online only sessions, depending on the counsellor they are working with. Although this might be disappointing for some, we hope everyone will be understanding  that we need to take into account the individual positions of our volunteers and need to act cautiously.

Unfortunately, the virus has not disappeared, so it is vital we are still vigilant and put measures in place to reduce the risk of transmission.

As we do start to deliver more counselling in person there are some important points for everyone to remember…

  • It is very important that you do not attend the building if you have any symptoms that could potentially be Covid related or if you have come into contact with anyone who has subsequently tested positive for Covid.
  • We encourage everyone to take a lateral flow test before attending the building, these can be ordered for free online and typically arrive the next day.
  • Although mask wearing is now optional, we do ask that you still wear a mask to enter and move around the building unless you are exempt. You can remove masks during counselling sessions.
  • Please still use the hand sanitiser when entering the building.
  • The NHS track and trace QR code is still displayed and we encourage you to use it.
  • Counselling will be conducted in a social distanced manner and the chairs etc will continue to be sanitised between sessions.

Online sessions will still be available. We have received consistently positive feedback and they are often more convenient so we hope many clients will be happy to continue to access our services in this way.

If you have any questions or concerns about coming to the building please give us a call on 0333 101 4280 and we’ll be happy to help.